New Update
We can confirm we are now back up and running as normal.
We kindly ask that you double‑check all invoices generated over the last week. If you identify any issues, please let us know as soon as possible so we can rectify them promptly.
If you have any questions please don't hesitate to get in touch.
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New Update
Please see below for an update on the recent outage affecting our back‑end ERP system (Pronto).
We are now in the process of restoring our system and hope to havethis complete in the next 2 days - so the data may not sync until Monday (18/5).
During this time, please be aware some information like order status may show incorrectly however will be resolved once the restoration is complete.
Thank you for your patience and understanding, and we appreciate your continued support.
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Previous Update
Please see below for an update on the recent outage affecting our back‑end ERP system (Pronto).
We can now confirm that no Eagle Sports customer data was breached or leaked as a result of this incident. From a privacy and data‑security standpoint, there are no ongoing issues.
Our system provider is now in the process of restoring the ERP system from backup. Until this restoration is complete, we will continue operating on manual processes.
What this means currently:
- ✅ Orders can still be placed online and are being processed
- ⚠️ We are temporarily unable to:
- Generate invoices for shipments made last week
- Access customer account data or sales history
- Provide live stock level updates on the website
We expect the system to be restored over the coming days and will notify you as soon as it is back online.
Once restored, our team will be diverting all available resources to bringing systems and operations fully back up to speed.
During this period, you may experience some short‑term order delays.
When invoicing resumes, we kindly ask that you double‑check all invoices generated. If you identify any issues, please let us know as soon as possible so we can rectify them promptly.
Thank you for your patience and understanding, and we appreciate your continued support.
